FAQ

Orders and tracking

After your order ships, tracking is provided by email when available. If you cannot find it, contact support with your order number and email address.

Shipping

Shipping rates and available delivery options are shown at checkout before payment.

Returns and defects

If your item arrives damaged or defective, contact us within 14 days of delivery with your order number and photo or video proof so we can review a refund or replacement.

Product use

Read the instructions before first use. Use each tool only as directed, keep each routine gentle, and stop using the product if it feels uncomfortable.